01. How do I contact Customer Service?
02. What if I am having trouble ordering from your online store?
03. How do I apply my promotion code?
04. How long will offers on Ummahzone.com be available?
05. How do I know if an item is available?
06. How do I check the status of my order, return or exchange?
07. Do you send order confirmations?
08. Why is my order delayed?
Orders are generally processed within 24 hours. If your Order Status indicates that your order has not yet shipped but the merchandise is in stock, this could be the result of one of the following:
- We were unable to obtain a proper credit approval for your purchase
- We were provided a credit card billing address that could not be verified with your credit card issuer.
Please note that it's important to provide the phone number registered with your credit card issuer when you place your order, so that we may reach you to discuss any problems with your order. We use only verified phone numbers in an effort to further ensure your order's security.
***Due to the impact of COVID-19 and increased order volumes, orders may be delayed.***